Reference

Legal Terms That Actually Make Sense

Our legal framework covers how your account data is held, how your wallet activity is recorded, and what rights you carry when you use ri118 in Indonesia — where local law and eligible regions permit.

Account Data RightsDANA, OVO, GoPay Wallet PolicyJurisdiction-Aware TermsCookie & Session RulesContact and Request Paths
ri118 Legal Terms That Actually Make Sense
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply account-security measures at every layer: login sessions on Android or iOS use device tokens tied to your registered number, and any new-device access triggers an OTP step before the lobby loads. Your data is not sold, profiled for third-party advertising, or passed outside the payment rails you actively use.

Cookie Policy We use session cookies to keep your lobby state intact across browser tabs and to remember your wallet preference between visits. You can review and clear cookie settings inside your account at any time.
Account Security Every login on a new device requires OTP verification sent to your registered number. Active sessions are listed under account security so you can see where your account is open and end any session remotely.
Data Retention We keep transaction records — including DANA, OVO, and GoPay reference numbers — for the period required by applicable regulations. After account closure, a structured deletion process runs before personal data is removed from our systems.
Requesting Changes You can request a copy of the data we hold, ask for corrections to wallet or contact details, or flag inaccuracies through live chat or email. We confirm receipt and track every request to resolution.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your data, a dispute over a transaction record, or a request to access or correct your account information, our support team handles legal queries through dedicated channels. We aim to respond to data and account-rights requests within the timeframe set by applicable local regulations.

Team online

Live Chat Support

Reach our account and legal support team directly through live chat in the app or browser. Raise data queries, wallet disputes, or account-access issues and we log every case with a reference number.

Email for Data Requests

Send formal data-access or correction requests by email. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your account records and respond within the required window.

Account Settings Portal

Many legal actions — downloading your transaction history, reviewing cookie preferences, or updating wallet details — are handled directly inside account settings without needing to contact support at all.

Your Account Rights — Common Questions

These are the questions we actually get about account data, wallet records, and legal terms. If yours is not listed, live chat or email gets you a direct answer with a case reference.

We hold your registered wallet identifier (DANA, OVO, or GoPay), session history, transaction timestamps, and device tokens. You can request a full summary through live chat or email at any time.

Yes. Your transaction history is available directly inside account settings. You can view individual records tied to each DANA, OVO, or GoPay transfer, including reference numbers and timestamps.

We retain transaction records for the period required under applicable local regulations. Once that window passes, a structured deletion process removes your personal data from our systems.

We do not share your DANA, OVO, or GoPay wallet details with any third party outside the payment rail you chose to use. No profiling for external advertising is done with your account data.

Contact us via live chat or email with your registered wallet type and the detail you need corrected. We confirm receipt, log the request with a reference number, and follow up within the regulatory timeframe.

Availability depends on local law and is limited to eligible regions. If local law where you are does not permit access, the service is not available to you regardless of your city or province.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.