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How ri118 Handles Your Personal Information

Your account data belongs to you. This page explains exactly what ri118 collects when you log in, deposit via DANA, OVO, or GoPay, and move through the lobby — and what we do with it.

Account Data ProtectionPayment Privacy: DANA, OVO, GoPayCookie ControlsData Access Requests
ri118 How ri118 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about what we hold on your account, or want to request a correction or deletion? Our support team handles data queries through the channels below. For account-specific requests, have your registered email address ready so we can verify your identity before making any changes.

Team online

Live Chat

Open the chat widget from any page in the lobby. Data access and correction requests are handled directly — no need to send a separate email.

Email Support

Send your data request to our support address from your registered email. We aim to acknowledge within one business day and resolve within the period required by applicable law.

Account Settings

Some data controls — like marketing preferences and cookie consent — are available directly inside your account settings panel without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

ri118 applies encryption across account login, payment flows, and data storage. Here is how each area works in practice — from the cookies we set on your browser to how long we keep your records.

Account Security

Login sessions use encrypted tokens. If we detect a new device or location, we send a verification step to your registered contact before granting access to your account wallet.

Cookie Controls

We set functional cookies to keep your session alive and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from the consent banner or your account settings.

Data Retention

Transaction records tied to DANA, OVO, and GoPay payments are kept for the period required under applicable financial regulations. Session and device logs are cleared on a rolling schedule.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time. Requests are processed subject to verification and any legal retention obligations that apply in your region.

Common Questions About Your Privacy at ri118

These are the questions we hear most often about how your data is handled. If yours is not here, reach out through live chat or email.

We collect your name, email address, contact number, and device information at registration. Payment transaction references from DANA, OVO, or GoPay are added when you make deposits or withdrawals.

No. Your e-wallet credentials stay inside your DANA, OVO, or GoPay app. We only receive a transaction confirmation reference once a payment is completed on your end.

Send a request from your registered email address to our support team, or use the live chat. We verify your identity first, then provide your data within the timeframe required by applicable law.

Yes. Submit a deletion request through support. Some records — particularly transaction data tied to DANA, OVO, or GoPay payments — may be retained for the period required under financial regulations before full deletion.

We do not sell your data. Payment processors for DANA, OVO, and GoPay receive only what is needed to complete your transaction, and they are bound by data-processing agreements with strict usage limits.

Open your account settings panel and look for the privacy or cookie section. You can withdraw consent for non-essential analytics cookies at any time without affecting your ability to use the lobby.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.