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Terms That Cover Your Account and How We Operate

These terms set the boundaries for how your ri118 account works — from opening it to withdrawing through DANA, OVO, or GoPay. Access and eligibility depend on local law and are available only where permitted in your region.

Account EligibilityWallet & Payment RulesFair Use PolicyDispute ProcessRegion & Access Conditions
ri118 Terms That Cover Your Account and How We Operate
CONTACT TERMS TEAM

How to Reach Us About These Terms

If a specific clause is unclear or you believe something in your account does not match what these terms describe, reach out before assuming the worst. Our support handles terms queries the same way it handles payment issues — through the channels below, with a clear record kept on your account for follow-up.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe the specific clause or account action in question and a support agent will respond with a direct answer, not a scripted deflection.

Email Support

Send a detailed message to our support address found in the account help section. Include your registered account ID so we can pull up your activity and respond with context.

Help Centre

The help centre contains a dedicated terms section with clause-by-clause plain-language summaries. Search by keyword or browse the account rules category directly from the support tab.

HOW WE HANDLE ACCOUNTS

Our Commitments Under These Terms

We operate these terms as a live document tied to your account — not a static disclaimer buried in the footer. When you update your registered e-wallet from OVO to GoPay, for example, the wallet terms in your account profile update too. Here is how we approach the four areas that matter most to your account security and your rights under these terms.

Account Data Handling Your registration details and transaction records are stored to fulfil the terms you agreed to. We do not share account data with third parties outside of what is required to process your DANA, OVO, or GoPay transactions.
Account Security Practice Login is protected by OTP verification sent to your registered mobile number. If your number changes, update it in account settings before your next session — unverified numbers delay access.
Data Retention Policy Transaction records and account logs are retained for as long as required under applicable Indonesian regulations. You can request a summary of your account activity by contacting support through live chat or email.
Requesting Term Changes If you believe a term as applied to your account is incorrect, submit a written request via email support with your account ID and the clause reference. We will review and respond within the timeframe stated in our help centre.

Common Questions About Our Terms

These are the questions we hear most often when people are working through the terms for the first time. Each answer is written to reflect exactly how things work on your account — not a generic legal summary.

Access and the specific features available to you depend on what local law permits in your region. Players in Denpasar and Yogyakarta are subject to the same account terms, but feature availability may vary by region and current local regulation.

Yes. If we update the terms and you do not accept the changes, you can request account closure through live chat or email support before your next login session. Outstanding wallet balances will be reviewed under the standard withdrawal process.

If a DANA or GoPay transfer does not match the reference number in your account, it is held for manual review. Contact support with your transaction reference and the amount sent — resolution is handled case by case under the payment dispute clause.

Creating multiple accounts, providing false registration details, or attempting to exploit a technical error in the platform are all covered under the fair use clause. Accounts flagged for these actions are reviewed and may be suspended pending investigation.

Your registered email received a terms summary at signup. For the full versioned text you accepted, contact support via email with your account ID and registration date and we will send the relevant document.

The core account terms apply equally across all three e-wallets. Each method has its own transaction verification steps described in the wallet section of your account settings, which form part of these terms by reference.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.